LoungeWiki
Airport lounge guide powered by crowdsourced reviews
Problem & Solution
The Problem
Travelers struggle to find reliable, up-to-date airport lounge information. They don't know which lounges they can access by virtue of their ticket type, airline alliance, or credit card membership. Existing solutions were acquired and shut down, leaving travelers without a comprehensive, independent lounge discovery platform.
The Solution
Build a consolidated repository of airport lounges, structured to understand alliances and access methods. Provide detailed lounge reviews based on amenities and a calibrated scoring system to help travelers make informed decisions about airport lounges.
Product Highlights
Designed community-driven platform architecture balancing user contribution ease with data quality
Implemented RAG (Retrieval-Augmented Generation) system to enhance lounge review summarization and scoring calibration
Implemented role-based access system and moderation workflows for scalable community management
Created SEO-optimized information architecture to capture organic search traffic from travelers
Technologies & Approach
LoungeWiki is a crowdsourced airport lounge directory that fills the gap left by LoungeBuddy's shutdown. The platform combines comprehensive data with real-time community contributions to solve the fragmented information problem that modern travelers face when trying to find reliable, up-to-date lounge information.
Key Challenges
Building effective moderation system for crowdsourced content while maintaining data quality
Designing user experience that balances contribution ease with information accuracy requirements
Creating comprehensive database schema for complex lounge access rules and eligibility criteria
